Federal Competition and Consumer Protection Commission

Consumer Responsibilities

  • Summary

    Holistic consumer protection is a collective effort. Its actualisation requires input, not just from manufacturers, service providers and government, but also the consumer.

    The consumer has the responsibility to:

  • 1. Be Aware

    Gather all the information and facts available about a product or service, as well as, keep abreast of changes and innovations in the market.

  • 2. Beware

    Be alert to the quality and safety of products and services before you purchase.

  • 3. Think Independently

    Make decisions about well-considered needs and wants.

  • 4. Speak Out

    Inform manufacturers and government of your needs and expectations.

  • 5. Be an Ethical Consumer

    Be fair and never engage in dishonest practices which affect other consumers negatively.

  • 6. Complain

    Inform businesses and appropriate regulatory authorities about your dissatisfaction with a product or service, in a fair and honest manner

  • 7. Share Experience

    Inform other consumers about your experience with a product or service.

  • 8. Respect the Environment

    Avoid waste, littering and contributing to pollution. Promote sustainable consumption by ensuring that what you consume does not impact on the environment negatively.