Consumer Responsibilities
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Summary
Holistic consumer protection is a collective effort. Its actualisation requires input, not just from manufacturers, service providers and government, but also the consumer.
The consumer has the responsibility to:
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1. Be Aware
Gather all the information and facts available about a product or service, as well as, keep abreast of changes and innovations in the market.
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2. Beware
Be alert to the quality and safety of products and services before you purchase.
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3. Think Independently
Make decisions about well-considered needs and wants.
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4. Speak Out
Inform manufacturers and government of your needs and expectations.
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5. Be an Ethical Consumer
Be fair and never engage in dishonest practices which affect other consumers negatively.
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6. Complain
Inform businesses and appropriate regulatory authorities about your dissatisfaction with a product or service, in a fair and honest manner
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7. Share Experience
Inform other consumers about your experience with a product or service.
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8. Respect the Environment
Avoid waste, littering and contributing to pollution. Promote sustainable consumption by ensuring that what you consume does not impact on the environment negatively.