Federal Competition and Consumer Protection Commission

Consumer Rights

  • 1. Right to value for money:

    Products and services MUST give value for money.

  • 2. Right to Safety:

    Protection from hazardous products, services, and production processes.

  • 3. Right to Information:

    Provision of information to enable informed consumer choice; and protection from misleading or deceptive advertisement and labelling.

  • 4. Right to Choose:

    Access to a variety of quality products and services at competitive prices. A consumer should not be compelled to buy products or services he/she does not need.

  • 5. Right to Redress:

    Redress for unsatisfactory products and services. A dissatisfied consumer is entitled to the 3Rs i.e. Repair, Replacement or Refund.

  • 6. Right to Consumer Education:

    Acquisition of the skills to be an informed consumer.

  • 7. Right to Representation:

    A consumer has a right to be heard and represented at fora where policies, regulations and standards affecting consumers are made.